# Support

***

Support is available in French and English.

| XChange Plan                                                                                                                                                              | Standard/Essential Plan                                                                                                                          | Enterprise Plan                                                                                                                                                                                                                                   |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p></p><p>Help Center <a href="https://docs.sfbx.io/​ "><https://docs.sfbx.io/​> </a>-</p><p>Email support 5 days a week and guaranteed response within 2 days</p><p></p> | Our teams answer you by mail from Monday to Friday at <support-cmp@sfbx.io>​ - Email support 5 days a week and guaranteed response within 2 days | <p></p><p>Our teams answer you by mail from Monday to Friday at <a href="mailto:support-cmp@sfbx.io"><support-cmp@sfbx.io></a> + Visios + dedicated Slack channel (invitations received by email) - Guaranteed response within 4 hours</p><p></p> |

For any GCM (Google Consent Mode) question or issue, please use our direct support path through : <support-cmp-gcm@sfbx.io>​. If needed you will be escalated to an account executive.

The entire company is ready to help you put together the best solution for your domains.

In the meantime, do not hesitate to read our [FAQ](/help/faq.md), the answer to your questions may already be there.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sfbx.io/help/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.