Support
Support is available in French and English.
| XChange Plan | Standard/Essential Plan | Enterprise Plan | |
|---|---|---|---|
| Help Center https://docs.sfbx.io/ - Email support 5 days a week and guaranteed response within 2 days | Our teams answer you by mail from Monday to Friday at support-cmp@sfbx.io - Email support 5 days a week and guaranteed response within 2 days | Our teams answer you by mail from Monday to Friday at support-cmp@sfbx.io + Visios + dedicated Slack channel (invitations received by email) - Guaranteed response within 4 hours |
For any GCM (Google Consent Mode) question or issue, please use our direct support path through : support-cmp-gcm@sfbx.io. If needed you will be escalated to an account executive.
The entire company is ready to help you put together the best solution for your domains.
In the meantime, do not hesitate to read our FAQ, the answer to your questions may already be there.